On July 5th. 2018 the Medford Water Commission upgraded to a new payment processing system.  During the conversion process we were unable to convert the accounts of customers who registered on our website and then moved to a new address. (causing the account number to change.) Those customers will need to register again using their current account information.  We apologize for the inconvenience.  Please let us know if we can help.  We can be reached by email at customerservice@medfordwater.org or by phone at 541-774-2430.