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Getting Started


FIRST TIME USER INFORMATION/REGISTRATION


How do I sign up for an account?
It’s easy! Simply click on the My Account button on the website homepage, or go to https://services.medfordwater.org and complete the registration page to set up your personal account. Your registration will be processed immediately, and a verification code for your initial login will be emailed to you. You may begin making online payments with your first login.

What can I do with my registered account? 
Once you have registered you have the ability to look at your Billing History, Water Usage, and more. 

What information do I need?
You will need to enter your account number and your customer number. Please enter all numbers, including the zeros.  




How do I register when my name is the second name on the account?
You may register under the second name on the account. However, the account may be registered only once. Both you and the primary account holder can access the account by entering the Username and Password created during registration.

What can I use as my Username?
Your Username can be anything you want. We do not require any specific combination of letters, numbers or special characters. You will use this Username every time you login to the site.

What is a Display Name?
The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers or special characters. You may use your Username if you choose.

What can I use as my Password? Do you require a combination of letters and numbers?
Your password must be at least 7 characters long, but it can be anything you want. We do not require any specific combination of letters, numbers or special characters. The password is case sensitive.

Where is my Verification Code?
A Verification Code is necessary for your initial login to MyUtilityBill. When you successfully register your account, a Verification Code will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please call Customer Service: 541-774-2430, M-F, 8am - 5pm.

I can’t log in/my password doesn’t work.
Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.

How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.

What if I forget my password?
You may request a password reset by selecting “Forgot your password” on the login page. Enter your username, then click on Send Password. A new password will be sent to your email address. Please change your password once you login.

What is Quick Pay? 
QuickPay allows MWC customers to pay bills online without having to register for an account. All that’s needed are the customer and account numbers plus a valid Visa, MasterCard or Discover Credit/Debit Card.

Is there a charge for using these services?
MWC does not charge any fees for the use of any of our online services. 

Who can I contact if I need assistance?
Call Customer Service: 541-774-2430
M-F, 8am - 5pm
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